Terms & conditions
ØkoBambusTøj I / S
8940 Randers SV
ØkoBambusTøj I / S receives payment with Dankort / VISA-Dankort, VISA, VISA Electron, Maestro,
Maestro DK, Mastercard and Mobilepay. Payment will not be deducted from your account until the goods is shipped.
We do not charge card fees.
All amounts are in euros and are incl. VAT.
ØkoBambusTøj I / S uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.
ØkoBambusTøj I / S dispartch every weekday, with orders placed before 14:00 (2:00 pm), and shipping fees will be added at the time of checkout.
Cost on order
GLS Euro Business Parcel
- Cost on order below 200€ approx. 16,8 €
- Cost on order above 200€ free shipping
ØkoBambusTøj is shipping to Germany right now
Please note that we cannot ship out parcels to P.O. boxes. We kindly ask you to provide an alternative address that is not a P.O. box.
Right of complaint
When you shop with us as a consumer, the rules of the Purchase Act apply to purchases of goods.
This means that you have a right to make a complaint for 24 months.
If your complaint is justified, it means that you can either have the item repaired, exchanged,
the money back or a reduction in the price, depending on the specific situation.
You must complain within a "reasonable time" after you have discovered the defect. If you advertise before for two months after the defect is discovered, the complaint will always be timely.
If the complaint is justified, we will refund your shipping costs. The goods must always be
sent back in proper packaging. Also remember to get a receipt for shipping so we can
reimburse your shipping costs.
Upon return Inquiries are directed to and complaints are sent to:
8940 Randers SV, Denmark
Packages sent on COD are not accepted.
Right of cancellation on purchases
As a consumer, you have a 30-day return when you shop with us.
The cancellation period expires 30 days after the day you received your goods. If you have ordered
several different goods in one order, but they are delivered individually, the deadline runs from the day you receive the last goods.
In the case of an agreement on regular delivery of goods over a certain period, it expires
the period 30 days after the day you receive the first goods.
The deadline means that you have 30 days from receipt to let us know that you will regret your
purchase. You can send an email to email@example.com or use the standard cancellation form,
which you will find at the bottom of the terms and conditions.
You cannot cancel the purchase by refusing to receive the goods without notifying us at the same time.
Cancellation of part of the purchase
If you have purchased several goods from us, you have the option of sending one or more goods back,
even if they are purchased in one order.
Please note that you will not be reimbursed for shipping costs if you regret part of your purchase.
Once you have notified us that you want to cancel your purchase, you have 30 days to ship the item back to us.
You must pay for the package to be returned, and you are responsible if one occurs
damage during transport.
The condition of the item when you send it back
You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the nature, characteristics and functioning of the product. In other words – you can try the goods in the same way as if you tried it in a physical store.
If the goods has been tested in addition to what is described above, we consider it used, which means
that upon cancellation of the purchase, you only get part or none of the purchase amount back, depending on the goods commercial value.
In order to receive the entire purchase amount back, you must do the same as you can in a physical store. You may try the product, but not take it into actual use.
We recommend that you send the goods back in the original packaging.
If the original packaging is missing, it may lead to a decrease in the value of the item.
Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item is impaired, we deduct it
amount you are liable for.
We will refund all payments received from you, including delivery costs (however, this applies
no additional delivery costs in cases where you have chosen a different form of delivery than that
cheapest form of standard delivery that we offer), no later than 14 days from the day we have
received your message that you want to cancel the agreement.
We will refund the money using the same means of payment that you used for the purchase, unless we
have agreed otherwise.
We can withhold payment until we have received the item, unless you send us
documentation of having returned it.
The goods is sent to:
8940 Randers SV, Denmark
We only accept packages that are sent directly to the address.
You can also cancel the purchase by notifying us and handing it in person at the above
Complaints - overview and links:
If you as a consumer want to complain about your purchase, please contact Helle Schouboe by email firstname.lastname@example.org.
If we do not succeed in finding a solution, you can send a complaint to:
Center for Klageløsning
If you reside in an EU country other than Denmark, you can complain to the EU Commission online
complaint portal here - http://ec.europa.eu/odr
Personal data policy
We need the following information when you shop with us:
Name, address, Phone No. and email address.
We register and pass on the personal information that is necessary to be able to deliver the goods to
The personal information is registered with ØkoBambusTøj I / S and stored for five
years, after which the information is deleted.
In addition, we collaborate with a number of other companies that store and process data.
Companies process information solely on our behalf and may not use it for
We only work with data processors in the EU or in countries that can provide your information
The data responsible for www.økobambustøj.dk is ØkoBambusTøj I / S.
You have the right to be informed of what information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we have
obligation to delete your personal data if you request it. It can e.g. be if your data does not
longer are necessary in relation to the purpose for which we were to use them. You can also contact
us if you believe that your personal data is being processed in violation of the law. You can write to us
Standard cancellation form
(This form is completed and returned only if the right of withdrawal is exercised)
8940 Randers SV, Denmark
I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement
about the following goods / services:
Ordered date: _______________________________ Received date: _______________________________
Consumer name: ______________________________________________________________________
Consumer address: ___________________________________________________________________
Consumer signature: _________________________________________ Date: _________________
(only if the contents of the form are announced on paper)
Terms and conditions were last updated on 09.11.2020